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You have a customer. Everything seems to be going well. They have used your business multiple times, and things are running smoothly.
Or so you thought.
Suddenly, the custom stops using your business with no notice, no word, just gone. But why?
Oftentimes, customers who have a problem or feel that something could be better won’t tell you. They’ll just leave for the (seemingly) greener grass on the other side. And that is what we want to avoid.
In this video, President Gabriel Curry wants to tell you some techniques on how to get your customers to complain so that you can correct problem areas for your customer before they look elsewhere.